Who We Are

We understand that not all accounts can be pursued in the same manner. In many instances, your debtors are still your clients and you want to keep it that way. That is why before we begin working on any of your accounts we complete a thorough analysis of your needs and we implement a structured recovery plan designed specifically for each of our clients. 

 

Our management and staff are continually trained on the latest regulatory and statutory changes affecting debt collections. We maintain active and participatory memberships with all of the relevant trade organizations and we provide regular training sessions for our collections staff. Our work environment, training and compensation structure has led FHC to be an industry leader in staff retention rates and in minimizing complaints.

 

 

Frank Cann co-founded F. H. Cann & Associates in 1999.  Frank has more than 20 years in the collection industry and is committed to providing our clients with top-notch recoveries while being responsive to their client service needs.  As President/CEO, Frank is committed to maintaining low employee turnover by treating our employees with respect and rewarding them with a competitive compensation program.  Frank also takes great pride in investing in the latest technological advances which impact the collection industry and thus recoveries for our clients.  Above all, Frank is driven by his respect for our clients and employees and demands hard work and dedication to meet these ideals. Frank is well known and highly respected throughout the industry due to his long record of accomplishment of achievement on behalf of clients. Frank donates his time to numerous industry and charitable organizations and he serves as a member of the Debt Management Committee for the National Council of Higher Education Loan Program (NCHELP) and an associate member of the Commercial Law League of America (CLLA).

 

Sheri Traficante-Cann co-founded F. H. Cann & Associates, Inc. in 1999 and has led the day-to-day operational efficiencies since that time.  Sheri has 15 years experience in the collection industry, specifically in the area of Human Resources. Sheri spearheaded the development of FHC’s policies, procedures and practices and continually works with our staff to make sure that FHC’s high standards are met. In addition to her management oversight, Sheri lends her expertise in the health care industry to our numerous clients within that space. Furthermore, Sheri is an integral part of our on going client services program focusing her time on delivering the high level of customer satisfaction that FHC is known for. Sheri is an active member of the Greater Merrimack Valley Human Resources Association (GMVHRA) which is a local chapter of the Society for Human Resource Management (SHRM).

 

Matt LeBretton recently joined FHC as Chief Operating Officer and General Counsel where he brings his expertise in government, business, collections and the law to the benefit of our clients. Matt has served at the highest levels of government having advised Governors, Cabinet Officials and various other elected officials. In addition, Matt has worked with and given counsel to senior officials of numerous Fortune 500 clients on business practices, government interactions and legal considerations. Matt focuses his time on making sure that FHC’s clients receive the highest level of operational output while ensuring that regulatory and legal considerations are adhered to. Among other activities, Matt serves on the Salem State College Board of Trustees, the Board of Directors of the Children’s Trust Fund and is an Associate Member of NCHELP Debt Management Committee.

 

Yvonne D. Harris serves as Senior Vice President for Business Development where she works extensively with a wide range of clients. Yvonne’s background as an accounts receivable expert began in 1982 as an Operations Manager for the Credit Bureau of Central Massachusetts where she oversaw operations throughout New England. From there, Yvonne began a successful career as a sales representative holding senior level management positions where she was responsible for forging and maintaining client relationships. Yvonne has been invited to speak at numerous conferences regarding various facets of the accounts receivable industry. She has extensive experience working with guaranty agencies, major colleges and universities, municipalities and within the health care sector. Yvonne is an active member of the New England Adjustment Managers Association (N.E.A.M.A.) and the Massachusetts Association of Student Financial Aid Administrators (M.A.S.F.A.A.). Yvonne’s unwavering commitment to client satisfaction ensures that all of our clients’ needs and expectations are surpassed.