FHC is dedicated to solving the complex issues surrounding your account receivable needs.
We understand that not all accounts can be pursued in the same manner. In many instances, your debtors are still your clients and you want to keep it that way. That is why before we begin working on any of your accounts we complete a thorough analysis of your needs and we implement a structured recovery plan designed specifically for each of our clients.
Our management and staff are continually trained on the latest regulatory and statutory changes affecting debt collections. We maintain active and participatory memberships with all of the relevant trade organizations and we provide regular training sessions for our collections staff. Our work environment, training and compensation structure has led FHC to be an industry leader in staff retention rates and in minimizing complaints.
Our key staff includes:
Frank Cann, Jr., President/CEO
Frank Cann co-founded F. H. Cann & Associates in 1999. Frank has more than 20 years in the collection industry and is committed to providing our clients with top-notch recoveries while being responsive to their client service needs. As President/CEO, Frank is committed to maintaining low employee turnover by treating our employees with respect and rewarding them with a competitive compensation program. Frank also takes great pride in investing in the latest technological advances which impact the collection industry and thus recoveries for our clients. Above all, Frank is driven by his respect for our clients and employees and demands hard work and dedication to meet these ideals. Frank is well known and highly respected throughout the industry due to his long record of accomplishment of achievement on behalf of clients. Frank donates his time to numerous industry and charitable organizations and he serves as a member of the Debt Management Committee for the National Council of Higher Education Loan Program (NCHELP) and an associate member of the Commercial Law League of America (CLLA).
Sheri Cann, Executive Vice President for Human Resources and Administration
Sheri Traficante-Cann co-founded F. H. Cann & Associates, Inc. in 1999 and has led the day-to-day operational efficiencies since that time. Sheri has 15 years experience in the collection industry, specifically in the area of Human Resources. Sheri spearheaded the development of FHC’s policies, procedures and practices and continually works with our staff to make sure that FHC’s high standards are met. In addition to her management oversight, Sheri lends her expertise in the health care industry to our numerous clients within that space. Furthermore, Sheri is an integral part of our on going client services program focusing her time on delivering the high level of customer satisfaction that FHC is known for. Sheri is an active member of the Greater Merrimack Valley Human Resources Association (GMVHRA) which is a local chapter of the Society for Human Resource Management (SHRM).
Walter Steele, Chief Operating Officer
Walter Steele recently joined FHC as Chief Operating Officer. As COO Walter brings decades of Recovery, Default Prevention, Portfolio Management, and Optimization experience to the organization. By extension, that vast knowledge base will now be directly translated into the collection efforts dedicated to the performance of every strategic business partner’s financial portfolio. Walter brings to FHC a long proven track record of highly successful performance in all aspects of the credit and collection industry. He is a Certified Black Belt in Six Sigma process improvement coupled with more than 20 years experience ranging in Financial Services, Energy, and Retail collection sectors.
Walter recently served as Director of Collections and Default Prevention at the publicly traded First Marblehead Corporation (FMD). In his role at First Marblehead, Walter was directly responsible for the Default Prevention performance of significant Private Student Loan portfolios on behalf of many of our nation’s largest Private Student Loan Trusts as well as some of the largest and most prestigious world wide banks. In this role Walter additionally served as a member of The Portfolio Management Senior Leadership Group responsible for developing strategy and implementation of business development initiatives.
Prior to Walter’s time with First Marblehead, he served as the New England Region Collections Manager for JP Morgan Chase Bank’s Custom Finance Division. In this role he directly contributed to the first
Jason Trolian, Chief Information Officer
Jason Trolian recently joined FHC as Chief Information Officer. For almost 20 years Jason has quietly been the technical brain trust operating behind the scenes at some of the largest players in the ARM industry, designing and developing some of the most complex and comprehensive collection workflows for clients that consisted of many of the worlds largest and most prestigious financial organizations. Jason is recognized as being a member of a very small and elite class of IT Senior Leadership professionals who not only thoroughly comprehend the unique nuances of the ARM industry, but is also a recognized leader in the forefront of cutting edge ARM technology implementation. Jason possesses an exceptional blend of operational and IT experience and has spent over a decade in Senior Leadership on the operations side of the ARM industry prior to amassing close to another decade of IT Senior Leadership experience.
Yvonne Harris, Senior Vice President for Business Development
Yvonne D. Harris serves as Senior Vice President for Business Development where she works extensively with a wide range of clients. Yvonne’s background as an accounts receivable expert began in 1982 as an Operations Manager for the Credit Bureau of Central Massachusetts where she oversaw operations throughout
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North Andover MA 01845
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