F.H. Cann & Associates, Inc.

1600 Osgood Street, Suite 2-120 

North Andover, MA 01845

11499 Chester Road, Suite 101 Sharonville, OH 45246

© 2016 by F.H. Cann & Associates, Inc.

All Rights Reserved.

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COMPLIANCE & QUALITY ASSURANCE

FHC Quality Assurance

  • FHC takes great pride in going above industry standards when it comes to compliance and quality control. 

  • Our use of Policy Tech, a state of the art software-as-a-service system to create, review, approve and archive vital corporate documentation.  The system validates that all employees have read and signed-off on required training materials including annual certifications on Security Awareness Training, Fair Debt Collections Practices Act and other important regulatory requirements.  We review the results to allow targeted retraining where appropriate.

  • Daily systematic call monitoring of staff compliance with Federal and State laws and regulations, including but not limited to the Fair Debt Collections Practices Act, Unfair Deceptive or Abusive Acts and Practices, Fair Credit Reporting Act, Telephone Consumer Protection Act and Servicemembers Civil Relief Act, as well as client-specific policies and procedures.

  • Development of internal audit controls to assure compliance and prepare guidelines and checklists that Operations, Finance, Information Technology, Human Resources and other corporate support organizations will use to perform testing functions.

  • Proactive handling of consumer complaints, including timely communication with clients and compassionate communication with aggrieved parties.

  • Our Chief Compliance Officer may identify trends and determine that we will need to provide additional training to collectors or implement a change in our current procedures.

  • The Compliance staff meets with each collector at least on a monthly basis to discuss their performance over the past month, reviewing selected calls with the collector to discuss positive and negative attributes.