President Trump has directed the Secretary of Education to extend federal student loan flexibilities for the COVID-19 emergency through Dec. 31, 2020. We are updating our websites and systems as quickly as possible to explain the types of relief now available for federal student loans held by the Department of Education. We appreciate your patience. Visit StudentAid.gov/coronavirus for updates.
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President Trump has directed the Secretary of Education to extend federal student loan flexibilities for the COVID-19 emergency through Dec. 31, 2020. We are updating our websites and systems as quickly as possible to explain the types of relief now available for federal student loans held by the Department of Education. We appreciate your patience. Visit StudentAid.gov/coronavirus for updates.
Pay Bill        

About Us

About FHC

FHC, established in 1999, has been a national leader in providing clients with contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions for over two decades. As an industry leader, we provide contact center and financial recovery solutions to support the higher education, government, financial service, healthcare, telecommunications, and utility industries.

Successful outcomes are what drive our highly trained and motivated employees. Every team member from our customer service representatives to our CEO understands that we are here to serve the needs of our clients and their customers while adhering to our core values of focused, holistic customer care.

Our firm and contact center professionals use the latest technology to always remain compliant and provide best-in-class service.

Recognition & Awards

MassEcon Announces Finalists for 16th Annual Economic Impact Awards

Companies From Across Massachusetts Selected for Job Growth, Investment, Expansion

MassEcon selected the finalists based on their job growth, facility expansion, and investment since January 1, 2018, as well as other criteria, including community involvement. The finalists collectively have added more than 6,200 jobs to the Commonwealth, invested more than $3.2 billion, and expanded their facilities by more than 4 million square feet since January 2018.

  • FHC – North Andover: Certified woman-owned/family-owned and operated organization that provides contact center, answering, debt collection, and loan resolution services for student loans. FHC receives gold award for Northeast region

FHC has recieved the Inc5000 award for the past two consecutive years as one of the fastest growing private companies in the United States.

   

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Leadership Team

  • Sheri A. Traficante-Cann | President and Chief Executive Officer
  • Frank H Cann, Jr. | Executive Vice President and Chief Operating Officer
  • Kara A Cann-Bencosme | Executive Vice President
  • Ernesto Bencosme | Vice President Operations
  • Justin Cann | Vice President Government Affairs & Community Engagement
  • Michael Beatty | Chief Compliance Officer/General Counsel
  • Don Dittemore | Chief Information Officer
  • Sara Tremaine | Senior Vice President Client Services and NextGen BPO Manager
  • Jim Crone | Executive Vice President of Sales and Marketing
  • Mary Lanzillo | Comptroller
  • Armando Ortiz | Director of Administrative Services

Contact Us Today

What is achieved by partnering with FHC is economies of scale, lower costs, and improved management efficiency.