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About Us

About FHC

FHC, established in 1999, has been a national leader in providing clients with contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions for over two decades. As an industry leader, we provide contact center and financial recovery solutions to support the higher education, government, financial service, healthcare, telecommunications, and utility industries.

Successful outcomes are what drive our highly trained and motivated employees. Every team member from our customer service representatives to our CEO understands that we are here to serve the needs of our clients and their customers while adhering to our core values of focused, holistic customer care.

Our firm and contact center professionals use the latest technology to always remain compliant and provide best-in-class service.

Recognition & Awards

MassEcon Announces Finalists for 16th Annual Economic Impact Awards

Companies From Across Massachusetts Selected for Job Growth, Investment, Expansion

MassEcon selected the finalists based on their job growth, facility expansion, and investment since January 1, 2018, as well as other criteria, including community involvement. The finalists collectively have added more than 6,200 jobs to the Commonwealth, invested more than $3.2 billion, and expanded their facilities by more than 4 million square feet since January 2018.

  • FHC – North Andover: Certified woman-owned/family-owned and operated organization that provides contact center, answering, debt collection, and loan resolution services for student loans. FHC receives gold award for Northeast region

FHC has received the Inc5000 award for the past two consecutive years as one of the fastest-growing private companies in the United States.


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Leadership Team

  • In Memoriam | Frank H. Cann, Jr. | FHC Founder
  • Sheri Cann | President and Chief Executive Officer
  • Kara Cann-Bencosme | Chief Operating Officer
  • Justin Cann | Vice President of Community & Employee Engagement
  • Ernesto Bencosme | Senior Vice President Operations
  • Don Dittemore | Chief Information Officer
  • Michael Beatty | Chief Compliance Officer/General Counsel
  • Troy Hardeman | Chief Information Security Officer
  • Sara Tremaine | EVP of Corporate Strategy
  • Panagiotis Koutsogkilas | Chief Financial Officer
  • Jeff Murphy | Vice President of Development
  • Katrina Jones | Director of Human Resources

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What is achieved by partnering with FHC is economies of scale, lower costs, and improved management efficiency.