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Deliver federally compliant higher education contact center, BPO and debt collection solutions that protect both revenue and relationships.

Backed by 25+ years of experience, FHC’s fully integrated, federally compliant contact center/BPO and debt collection services for higher education offer unmatched continuity, accountability and performance. We are a licensed student loan servicer and hold debt collection licenses in all required states and jurisdictions.

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Industry Challenges

To manage financial aid, enrollment and recovery, higher education institutions must navigate a complex landscape of challenges:

  • Delivering a unified experience using multiple vendors
  • Maintaining Title IV (federal funding) eligibility with rising default rates
  • Ensuring adequate support during enrollment and other high-volume periods
  • Protecting institutional reputation and alumni relations
  • Navigating complex federal aid programs and regulatory requirements while implementing modernized systems

How We Help

Fully integrated contact center/BPO and collections services

Eliminate fragmented oversight of multiple vendors with our unique fully integrated customer experience, ensuring seamless transitions from enrollment, FAFSA inquiries, loan management and default collections.

Rigorous regulatory compliance

Deliver services that align with FDCPA, FERPA, TCPA, Regulation F, Title IV of the HEA, and applicable state and local requirements. Our approach is reinforced by an externally assessed Quality Management System, SOC 1 Type II and SOC 2 Type II reports, Title IV servicing requirements, and FSA Third-Party Servicer Oversight Department.

Built to protect sensitive data

Governance-based information security program helps higher education institutions protect confidential data and manage risk through alignment with FISMA, NIST SP 800-53, PCI DSS, IRS Pub. 1075, HITRUST, CCM, ISO 27002, and NIST CSF.

Scalability for peak periods

Scale quickly, ensuring uninterrupted service during high-volume periods such as enrollment, disbursement, FAFSA and repayment transitions.

Reduced default risk

Lower your risk of losing eligibility for federal grants, loans and work-study programs due to high cohort defaults with our proactive borrower outreach, skip tracing and counseling.

Deep compliance knowledge

Trust in our intimate familiarity with Department of Education systems and regulations, backed by a consistent 98%+ compliance score across federal audits.

Proof

Real Results, Real Impact
for Higher Education

“

“F.H. Cann & Associates has demonstrated strong collection performance supported by systems that integrate seamlessly with our own. Their team is highly responsive, timely and detail-oriented, all of which have contributed meaningfully to our success. “

— Senior Director, State University
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“F.H. Cann & Associates has been a reliable partner since 2020, delivering responsive, professional debt collection services with flexible reporting and processes tailored to our needs.”

— Director, State University System
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“When student borrowers entered delinquency, F.H. Cann staff went above and beyond to contact those borrowers and clearly explain their options, including forbearance. We have been very pleased with their service and recommend F.H. Cann & Associates without reservation.”

— Director of Program Design, Financial Services Organization
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“F.H. Cann has been a critical partner in strengthening our cohort default management strategy. Their expertise in borrower outreach, compliance, and data- driven engagement has significantly improved our default prevention outcomes while ensuring a professional, student-centered experience consistent with our institution’s standards.”

– Director, Student Financial Services

#1

Consistent ranking on federal contracts

3.5 million+

Loans managed

100+

Colleges, universities, statewide university systems and federal agencies including the Dept of ED

Speak to a Higher Education expert today.

Book a Consultation

F.H Cann & Associates, Inc.

NMLS ID Number 959428

NMLS Consumer Access

https://nmlsconsumeraccess.org

Nevada Collection Agency Licenses:

Company Manager: CM11693

NMLS ID Number 2045509


NOTICE OF RIGHT TO FILE A WRITTEN COMPLAINT WITH THE COMMISSIONER OF FINANCIAL INSTITUTIONS

You may file a written complaint with the Commissioner of Financial Institutions by submitting a signed complaint form to the Office of the Commissioner. The required complaint form can be found on the home page of the Internet website of the Division of Financial Institutions of the Department of Business and Industry at https://fid.nv.gov , or you may request a complaint form via telephone by calling the toll-free telephone number (866) 858-8951 .

FHC

Industries

Solutions

Contact

Customer Service: 877-750-9804
NTTA Customer Service: 888-566-0288
Corporate Headquarters:

1600 Osgood Street, Suite 3058
North Andover, MA 01845

Other Locations:

100 Domain Drive, Suite 200
Exeter, NH 03833

7550 W Interstate 10
San Antonio, TX 78229

204 1st Ave Suite B
Sterling, IL 61081

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