FHConnect customer centric contact agents provide the answers your customers are looking for quickly and efficiently. Timely and accurate responses ensure customer satisfaction while improving your brand reputation and customer loyalty.
All projects are managed from our exclusive on-shore locations. We provide bilingual staff, state-of-the art contact center technology, inbound/outbound capabilities along with omni-channel outreach contact center options.
FHConnect can manage all inbound customer inquiries or provide agents to manage overflow call volume during peak periods. Staff will be educated to your specific requirements and providing outstanding service in a timely manner will assist in maintaining or increasing customer loyalty.
FHConnect can provide telephone outreach to your customers in order to meet your goals and objectives. Whether we are gathering or verifying information, resolving issues, or supporting your customers our staff can be educated to adhere to specific scripting or sharing a predetermined message to optimize results.
FHConnect can manage all your inbound/outbound communication efforts using omni-channel outreach to best meet the needs of today’s customer. We can contact or communicate with your customers via telephone, email, SMS, or provide webchat options. We will seamlessly integrate these various communication channels while providing consistent customer care.
FHConnect will provide transparent back-office solutions throughout the customer life cycle. Using innovative technology while applying best practices and professional staffing we ensure increased efficiency between back-office and front-office functions. Improving efficiency and quality of work allows for resource allocation to more productive areas of your organization along with process improvements.