FHC is focused on taking a holistic approach to accounts receivable management, contact center services and loan servicing. We are committed to delivering productive, professional and secure services that meet and exceed the needs of our clients, customers, employees and the communities that we serve.
FHC takes great pride in going above industry standards when it comes to compliance and quality control. Through our ongoing training programs and our Compliance Management System (CMS), our staff remain knowledgeable about applicable federal, state, and local laws and regulations. The components of our CMS are as follows:
F.H. Cann & Associates, Inc. is Blueprint certified, because we are committed to:
Security is everyone’s job at FHC, and we take our jobs very seriously.
FHC maintains independent external assessments against:
FHC has cross-mapped its NIST SP800-53r5 controls to and is compliant with:
FHC has consistently maintained an independently awarded “Advanced Rating” on BitSight scoring 800 against a possible 820 and in the top 10% of all companies.
Advanced is the highest rating provided by BitSight and is defined as “strong security posture and lower risk”. BitSight further defines organizations achieving an Advanced rating as “Entities in this category have strong security performance and are less likely to experience a data breach. They are the lowest risk. These entities demonstrate evidence of best practice implementation and consistent risk mitigation.” FHC received a grade of “A” in all measured risk categories and a grade of “GOOD” for all risk vectors, both of which are the highest grades possible.
FHC maintains compliance with the following laws, regulations and standards:
FHC’s technology is scalable and robust by design. Boasting multiple data center and contact center locations as well as a proven remote worker model, FHC’s network infrastructure is capable of rapid growth while maintaining stability.
Some of the components that enable this include:
Our infrastructure is built for 3X growth without capital investment.
FHC has a variety of contact center and collection suites available for use and tailored to the needs of each unique customer. Our very talented in-house Development and Engineering staffs delight clients everyday with creative and sustainable designs to exceed expectations. Go ahead, CHALLENGE US!
Every FHC employee recognizes that our clients and their customers come first. From our initial interview to training to ongoing monitoring, we instill our core value of focused holistic customer care. FHC is committed to providing our clients with outstanding customer care through the following:
• A customized program to meet each client’s needs
• Dedicated staff educated on the specifics of your performance requirements
• Detailed custom reporting
• Unique workflows based on proprietary analytics
• Robust initial and continuous training
At FHC, we have seen that hiring the right people and providing robust initial training and continuous education results in high levels of customer satisfaction.