Pay Bill        
Pay Bill        


FHC Mission Statement

FHC is focused on taking a holistic approach to accounts receivable management, contact center services and loan servicing. We are committed to delivering productive, professional and secure services that meet and exceed the needs of our clients, customers, employees and the communities that we serve.

Customer Care

Compliance & Quality Assurance

FHC takes great pride in going above industry standards when it comes to compliance and quality control. Through our ongoing training programs and our Compliance Management System (CMS), our staff remain knowledgeable about applicable federal, state, and local laws and regulations. The components of our CMS are as follows:

  • Our Quality Assurance team perform daily call monitoring of staff to ensure compliance and customer satisfaction.
  • We have internal audit controls to assure compliance to laws and regulations as well as client requirements.
  • FHC has invested in an online Learning Management System as a resource for staff on compliance regulations, laws, and updates. This system is also used to train and test employees on important compliance matters and regulatory updates.

FHC QMS Certificate 2023-2024

F.H. Cann & Associates, Inc. is Blueprint certified, because we are committed to:

  • Increased efficiency for better customer service
  • Improved data security and physical security
  • Improved solutions to compliance issues
  • Enhanced disaster recovery
  • More effectively trained staff
  • Continuous measurement of client satisfaction
  • Faster resolution of client services issues
  • Company-wide commitment to quality assurance
  • Documented procedures for consistent performance

Information Security

Security is everyone’s job at FHC, and we take our jobs very seriously.

FHC maintains independent external assessments against: 

  • Federal Information Security Modernization Act of 2014 (FISMA) / National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53r5
  • American Institute of Certified Public Accountants (AICPA) Statement on Standards for Attestation Engagements 18 (SSAE 18) Service Organization Controls (SOC) 1 Type II, and SOC 2 Type I

FHC has cross-mapped its NIST SP800-53r5 controls to and is compliant with:

  • Cloud Controls Matrix (CCM)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Health Information Technology for Economic and Clinical Health Act (HITECH)
  • NIST Cybersecurity Framework (CSF)
  • NIST Privacy Framework (PF)
  • American Institute of Certified Public Accountants (AICPA) Statement on Standards for Attestation Engagements 18 (SSAE 18) Service Organization Controls (SOC) 2

FHC has consistently maintained an independently awarded “Advanced Rating” on BitSight scoring 800 against a possible 820 and in the top 10% of all companies

Advanced is the highest rating provided by BitSight and is defined as “strong security posture and lower risk”.  BitSight further defines organizations achieving an Advanced rating as “Entities in this category have strong security performance and are less likely to experience a data breach. They are the lowest risk. These entities demonstrate evidence of best practice implementation and consistent risk mitigation.”  FHC received a grade of “A” in all measured risk categories and a grade of “GOOD” for all risk vectors, both of which are the highest grades possible.

FHC maintains compliance with the following laws, regulations and standards:

  • European Union (EU) General Data Protection Regulation (GDPR)
  • Graham-Leach-Bliley Act (GLBA)
  • Payment Card Industry Data Security Standards (PCI-DSS)
  • Family Educational Rights and Privacy Act (FERPA)
  • Internal Revenue Service (IRS) Publication (PUB) 1075
  • Internal Revenue Service (IRS) Publication (PUB) 4812
  • Privacy Act of 1974


Technology & Infrastructure

FHC’s technology is scalable and robust by design. Boasting multiple data center and contact center locations as well as a proven remote worker model, FHC’s network infrastructure is capable of rapid growth while maintaining stability. 

Some of the components that enable this include:

  • Enterprise class firewalls providing IPS/IDS functions.
  • 10g switching.
  • Virtualization using VMWare’s ESX infrastructure.
  • HP Flash storage arrays.
  • The full M365 suite for operating systems as well as collaboration.

Our infrastructure is built for 3X growth without capital investment.

FHC has a variety of contact center and collection suites available for use and tailored to the needs of each unique customer. Our very talented in-house Development and Engineering staffs delight clients everyday with creative and sustainable designs to exceed expectations.  Go ahead, CHALLENGE US!


Outstanding Customer Care

Every FHC employee recognizes that our clients and their customers come first. From our initial interview to training to ongoing monitoring, we instill our core value of focused holistic customer care. FHC is committed to providing our clients with outstanding customer care through the following:

• A customized program to meet each client’s needs
• Dedicated staff educated on the specifics of your performance requirements
• Detailed custom reporting
• Unique workflows based on proprietary analytics
• Robust initial and continuous training

At FHC, we have seen that hiring the right people and providing robust initial training and continuous education results in high levels of customer satisfaction.

Contact Us Today

What is achieved by partnering with FHC is economies of scale, lower costs, and improved management efficiency.