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Deliver customer contact and debt collection services for utilities—without compromising compliance or trust.

FHC helps utility providers—including gas, water and electricity—meet regulatory requirements, handle high call volumes and build stronger customer relationships. We resolve billing and service issues and recover unpaid balances with experienced teams and advanced tools.

Talk to an Industry Expert
Utilities Contact Center

Industry Challenges

Utility companies must manage a complex mix of operational and regulatory challenges, such as:

  • Maintaining compliance with complex and evolving regulations
  • Meeting rising customer service expectations across billing and support
  • Improving operational efficiency while controlling costs
  • Recovering revenue while retaining customers and avoiding complaints

How We Help

Secure, compliant customer contact

Deliver customer interactions that meet strict regulatory and data security standards.

Utility-focused customer support

Resolve high-bill inquiries and handle emergency service reconnections and payment arrangements with trained, utility-specialist teams.

Omnichannel service delivery

Support customers across voice, email, SMS and digital channels with consistent service.

Operational efficiency at scale

Improve first-call resolution and reduce escalations while supporting high-volume customer contact.

Data-driven revenue recovery

Recover outstanding balances earlier and reduce escalations through structured collection programs.

Customer retention during collections

Maintain customer trust while reducing complaints and service disconnections.

Proof

Real Results, Real Impact
for Utilities

“

“FHC has been an outstanding partner in supporting our natural gas customers. … we’ve seen a measurable improvement in first-call resolution and customer satisfaction—especially during peak winter months when call volumes surge.”

— Senior Director, CX Ops
“

“F.H. Cann & Associates’ understanding of utility regulations and customer hardship requirements, combined with their strong recovery performance, has made them a valuable partner. FHC’s professionalism, transparency, and respect for our customers align well with our service mission.”

— Manager, Customer Operations

Speak to a Utilities expert today.

Book a Consultation

F.H Cann & Associates, Inc.

NMLS ID Number 959428

NMLS Consumer Access

https://nmlsconsumeraccess.org

Nevada Collection Agency Licenses:

Company Manager: CM11693

NMLS ID Number 2045509


NOTICE OF RIGHT TO FILE A WRITTEN COMPLAINT WITH THE COMMISSIONER OF FINANCIAL INSTITUTIONS

You may file a written complaint with the Commissioner of Financial Institutions by submitting a signed complaint form to the Office of the Commissioner. The required complaint form can be found on the home page of the Internet website of the Division of Financial Institutions of the Department of Business and Industry at https://fid.nv.gov , or you may request a complaint form via telephone by calling the toll-free telephone number (866) 858-8951 .

FHC

Industries

Solutions

Contact

Customer Service: 877-750-9804
NTTA Customer Service: 888-566-0288
Corporate Headquarters:

1600 Osgood Street, Suite 3058
North Andover, MA 01845

Other Locations:

100 Domain Drive, Suite 200
Exeter, NH 03833

7550 W Interstate 10
San Antonio, TX 78229

204 1st Ave Suite B
Sterling, IL 61081

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