Pay Bill Pay Bills        
Pay Bill Pay Bills        

Improve customer contact and debt collections for state & local government without risking public trust or compliance.

FHC offers state and local agencies the scale and speed of a top-tier BPO with the high-touch collaboration of a dedicated partner—fully ramped within your implementation timeline and backed by government-grade security.

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Govt Contact Center

Industry Challenges

To manage financial aid, higher education institutions must navigate a landscape of challenges:

  • Complying with complex federal, state and local data and privacy regulations
  • Ensuring adequate support during high-volume periods
  • Recovering funds owed without risking public trust or political reputation
  • Improving customer service with limited budgets and heightened public scrutiny
  • Remaining audit-ready and fully defensible to public oversight

How We Help

Compliance-first, government-grade operations

Trust in a dedicated compliance team that follows rigorous federal, state and local frameworks in accordance with our QMS, to ensure every interaction is lawful, ethical and audit-ready.

Security by design

Protect confidential data and manage risk with a governance-based security program that aligns with FISMA, NIST SP 800-53, SOC 1 Type II, SOC 2 Type II reports, PCI DSS, IRS Pub. 1075, HITRUST, CCM, ISO 27002, and NIST CSF.

Scalable capacity

Help manage volume surges with staffing and technology that flexes to meet peak demand.

Smarter contact strategies to improve outcomes

Blend data-driven outreach with empathetic communication to engage residents effectively, accelerate resolution, and maintain the highest standards of compliance.

Responsive service with a human-centered approach

Combine boutique-touch service, speed, empathy and proven technology to deliver efficient, compliant resolutions without sacrificing the quality of each constituent interaction.

High-touch partnership, not one-size-fits-all

Enjoy a tailored solution, dedicated leadership and ongoing collaboration—benefiting from enterprise scale with boutique-level service.

Proof

Real Results, Real Impact
for State & Local Agencies

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"FHC has been instrumental in transforming how we serve our constituents. Their contact center team handled high volumes of inquiries with professionalism, empathy, and speed—even during peak enrollment periods … We’ve seen a measurable improvement in citizen satisfaction and first-call resolution since partnering with FHC."

— Director of Operations, State Health & Human Services
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"Partnering with FHC has been a game-changer for our agency. Their team not only helped us recover millions in outstanding revenue, but they did so with professionalism, transparency, and a deep understanding of the compliance standards we’re held to … FHC is more than a vendor; they’re a trusted extension of our team."

— Deputy Commissioner, State Department of Revenue
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“FHC provides professional, efficient on-site customer support and delivers consistent collection performance. They have proven to be a dependable and effective partner.”

— Director, Courthouse Operations
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“FHC has been a strong and reliable provider of primary debt collection services. . . . The team delivers timely reporting, accommodates custom processes when needed, and operates as a flexible, dependable partner.”

— Assistant Director, State Dept. of Revenue

Speak to a State & Local Government expert today.

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