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FHC Capability Statement

FHC F.H. Cann & Associates, Inc. is a Woman-Owned Business with 26 years of experience providing inbound and outbound Contact Center, Recovery, and Business Process Outsourcing services in support of government agencies. We specialize in Federal and State Call Center and Recoveries Work. Our 1,400+ workforce allows rapid scalability and flexibility for large volume contracts. We leverage innovative technologies, custom tailored strategies, and maintain strict compliance and security postures while providing Focused, Holistic, Customer Care.

Overview
  • UEI: JLCRDYL2L161
  • Cage Code: 4U8A5
  • Core Competencies: Accounts Receivable Management, Contact Center Solutions, Business Process Outsourcing, Loan Servicing
  • NAICS Codes: 561440, 561422, 561110, 541512, 541511, 523999, 522390, 522320
  • Government Experience: Contact Centers: U.S. Department of Education, Office of Federal Student Aid (FSA), MA. Dept. of Executive Office of Health and Human Services (EOHHS), MA. Dept. Unemployment Assistance (DUA), MA. Dept. Revenue (DOR), IL Low Income Home Energy Assistance Program (LIHEAP), NH Department of Health and Human Services (DHHS) Collections: U.S. Department of Education (ED), U.S. Dept. of Health and Human Services (DHHS), DE Division of Revenue, VA Department of Taxation, LA Department of Revenue, North Texas Tollway Authority Student Loans: 66 Contracts serving 100+ Public and Private Institutes of Higher Education including the University Systems of: California, Colorado, Georgia, Illinois, Massachusetts, North Carolina, Oregon, & Virginia; New Hampshire Higher Education Assistance Foundation, & North Carolina State Education Assistance Authority.
Contact Information
  • rfp@fhcann.com
  • Innovative Technology & AI Driven Solutions

  • Omnichannel Digital Strategy:
    Phone, mail, email, text, chat, chatbot

  • 100% Automated Speech Analytics
  • $1.5 Billion Recovered in Last 5 Years
  • 5M Loans Placed, 2M Documents Processed
  • 1+M Back Office Cases Processed
  • SOC 2 Type II, PCI-DSS Certified
  • Licensed in All 50 U.S. States & Territories
FHC has a national presence with three federal contact center and collections contracts. Offices in MA, NH, and TX. Our state level contracts include the following: CA, CO, DE, GA, IL, KS, KY, LA, MA, NH, NC, OR, PA, RI, and VA, Certified Woman Owned in DE, IL, MA, ND, NJ, SC, TN, North Central TX, VA, VT, & WV.

System & Security

Robust system infrastructure, data security and privacy safeguards comply with federal requirements and industry best practices:

FHC has been granted FIVE separate ATOs from the federal government.

  • National Presence of Bilingual Agents
  • in all U.S. Time Zones
  • 200+ Clients Onboarded Seamlessly
  • ACA Blueprint Certified QMS
  • Scalable and Flexible
  • Back Office & BPO Solutions