EMPLOYEE ENGAGEMENT

  • Competitive wage

  • Comprehensive group medical and dental coverage

  • 401(k)

  • Numerous other benefits

F.H. Cann & Associates employees understand professionalism is fundamental to serving the needs of our clients.  Our employees serve our clients impeccably as they possess essential company values such as respect, care, commitment, and courtesy.

Every team member respects and appreciates one another from the receptionist to the CEO.  Our culture emphasizes everyone feeling part of a family who supports one another, while celebrating success.

 

All team members respect and understand the need for recovery with compliance.  The entire FHC team is trained on protecting personal information with the highest level of security.

 

Our executive team respects employees by offering competitive wages, attainable targets calculated for maximum recovery goals, comprehensive group medical and dental coverage, 401(k), and numerous other benefit programs. 

Through a collaborative effort the entire company focuses on achieving our partners goals and objectives.  FHC recognizes its staff regularly for outstanding performance, leadership, and administrative services with contests, monthly recap meetings, and employee appreciation events.  We believe if we look after our team they will look after our clients with the same care in return.

 

Message from the President

 

FHC is blessed to have assembled the BEST group of people in the collection industry.  For that reason, all of our efforts have set the table for a bounteous feast.  Rehab pipelines funding; increased market shares in bank, tax and municipal portfolios, Department of ED contract, and an increased sales force.

 

I thank all of you for your efforts and humbly realize that FHC is only as good as the individual members of its TEAM.  “The whole is greater than the sum of its parts.”

 

Continue to take pride and diligently carry out whatever function, which has been entrusted to you.  Make every contact attempt count; make every second voice your best; EVERY DAY, EVERY HOUR, continue to work efficiently and accurately in your position—and as a TEAM, FHC will continue to be a formidable force in the industry.

 

Thank you for all your hard work and dedication, and I look forward to a prosperous future!

 

Training and Mentoring

We have developed a robust training program that provides training on all aspects of the collection process including applicable federal and state collection laws and regulations, information security, industry terminology, customer service concepts, collection and skip-tracing techniques, and system software technology. In addition, FHC conducts extensive FDCPA (Fair Debt Collection Practices Act)training and testing for its personnel.

 

The initial training period runs between 2-4 weeks. The length of each class is based on factors such as the complexities of the portfolio and the level of experience the new hire possesses. Each training class is specific to that client’s requirements. New employees are evaluated on their training and must receive a passing score before being assigned to a portfolio.

 

Once assigned to their respective groups, during the first 30 days, all new hires continue to be monitored and mentored by their Team Lead and Supervisor including one-on-one coaching. We have found that this has resulted in our employees quickly becoming more effective at generating recoveries and supporting client expectations.

 

In addition, FHC conducts ongoing training throughout the year as well as annual testing to ensure our staff are up-to-date on any changes in the industry.

 
F.H. Cann & Associates, Inc.

1600 Osgood Street, Suite 2-120 

North Andover, MA 01845

11499 Chester Road, Suite 101 Sharonville, OH 45246

© 2020 by F.H. Cann & Associates, Inc.

All Rights Reserved.

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