FHC announced it has received an Authorization to Operate (ATO) from the U. S. Department of Education (ED). In a long and competitive process, FHC was awarded an ED contract based upon its significant experience in default collections, superior performance, outstanding customer service and strong compliance and security. As a condition to the award, a Private Collection Agency (PCA) is required to go through an arduous Information Technology security assessment conducted by a third party independent Assessor approved by ED. FHC selected Clarus Consulting and followed a specific plan with strict timelines and deliverables laid out and monitored by ED. After a detailed review by ED, FHC was informed on June 2, 2016 that it was granted an ATO making them eligible to receive business from the Department of Education.
Sheri A. Traficante-Cann, President and CEO, stated, “We are thrilled to receive our ATO which highlights the emphasis FHC has always placed on information security and the safeguarding of our clients’ information.” She went on to say, “We have a great overall staff and, our IT team did a remarkable job in completing all the deliverables on time and providing the documentation to illustrate our security program. Being awarded this contract, which is considered to be the pinnacle of contracts within defaulted student loan collections, is an achievement we are very proud of.” She added, “We invest in people and technology and deliver unparalleled service and responsiveness to our clients and their customers. This is truly a testament to the hard work of our entire staff.”